Shipping policy
Shipping Policy:
Thank you for choosing SHINESS for your collagen needs! We are committed to providing you with a seamless shopping experience, including reliable and efficient shipping options.
1. Domestic Shipping:
- We offer shipping within the United Arab Emirates to addresses serviced by our shipping partners.
- Orders are typically processed and shipped within 1-2 business days of payment verification.
- Shipping times may vary depending on your location and selected shipping method. Please refer to the estimated delivery times provided during checkout for more accurate information.
- We offer standard and expedited shipping options to accommodate your needs. Standard shipping typically takes 1-2 business days, while expedited shipping may arrive sooner depending on your location.
2 International Shipping:
- We proudly offer international shipping to select countries. Please refer to the list of eligible destinations during checkout.
- International shipping rates and delivery times may vary depending on your location and local customs regulations. Additional taxes, duties, or customs fees may apply, which are the
responsibility of the recipient.
- Please note that delivery times for international shipments may be longer due to customs processing and other factors beyond our control.
3. Order Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your package and estimate the delivery date.
4. Shipping Costs:
- Shipping is free within the United Arab Emirates.
- Shipping costs are calculated based on the weight of your order, shipping destination, and selected shipping method. You can view the shipping costs during the checkout process before completing your purchase.
- Cash on delivery comes with an additional charge of 10 AED.
5. Shipping Restrictions:
- We are unable to ship to P.O. boxes or APO/FPO addresses.
- Some products may have shipping restrictions due to regulatory or logistical reasons. These restrictions will be clearly indicated on the product page.
6. Delivery Issues:
- In the event of any delivery issues or concerns, please contact our customer support team for assistance. We will do our best to resolve the issue and ensure that your order reaches you in a timely manner.
If you have any questions or need further assistance regarding our shipping policy, please do not hesitate to contact our customer support team.
Thank you for shopping with SHINESS!