Refund policy

Refund Policy:

At SHINESS, we strive to ensure your utmost satisfaction with every purchase. If for any reason you are not completely satisfied with your collagen powder, we offer a hassle-free refund policy.

Here are the guidelines for requesting a refund:

1. Eligibility:
Refunds are available for purchases made directly through our website within 14 days of the original purchase date. Please note that refunds are not applicable to products purchased through third-party retailers.

2. Condition of Return:
To be eligible for a refund, the collagen powder must be unused, unopened, and in its original packaging. We cannot accept returns of partially consumed products for hygiene reasons.

3. Return Process: 
To initiate a return, please contact our customer support team at [customer support email or phone number]. Our team will guide you through the return process and provide you with a return authorization number (RAN) if applicable.

4. Return Shipping: 
Customers are responsible for the return shipping costs unless the return is due to a product defect or an error on our part.

5. Refund Issuance:
Once we receive and inspect the returned product, we will process your refund within 5 business days. Refunds will be issued to the original payment method used for the purchase.

6. Non-Refundable Items:
Please note that shipping fees, gift cards, and promotional items are non-refundable.

7. Damaged or Defective Products: 
If you receive a damaged or defective product, please contact us immediately. We will investigate the case to see at which step the damage happened. We will arrange for a replacement or offer a full refund, including return shipping costs.

SHINESS reserves the right to refuse returns that do not meet the above criteria or if the return request is made beyond the specified timeframe.
For any further questions or assistance regarding our refund policy, please do not hesitate to contact our customer support team.

Thank you for choosing SHINESS for your collagen needs!